Frequently Asked Questions

Answers to common questions about products, customization, and shipping

What is the Minimum Order Quantity (MOQ)?

The MOQ for regular products is 100 pieces, and for some premium customized series it is 50 pieces. Please check the tag on each product card for its specific MOQ. For smaller quantities, please contact us to discuss.

Do you support OEM/ODM customization?

Yes, we offer comprehensive OEM/ODM services. You can customize product colors, logos, packaging, and some functional modules. Products marked with the "OEM/ODM" tag on the card support customization. Feel free to discuss your requirements through the inquiry form.

What is the delivery time?

The delivery time for regular orders is 15-25 working days (from sample confirmation and deposit receipt). For customized orders, depending on complexity, the delivery time is approximately 25-40 working days. We will inform you of the specific delivery time when quoting.

What international certifications do the products have?

Our products have passed CE, FCC, RoHS, ISO9001, and BSCI international certifications. You can click on the icons in the "International Certifications" section above to view certificate details.

How can I get samples?

We offer paid sample services, and the sample fee is refundable when placing a bulk order. Please submit an order through the "Request Sample" button, or contact sales through "Learn More".

Smart Purchase Assistant

What is your purchasing need?

Bulk Stock Purchase
OEM/ODM Customization
Sample Testing First

What product feature matters most?

RFID Multi-Pet Recognition
Large Capacity Hopper
GPS Real-Time Tracking
AI Camera Monitoring
Wet Food Preservation

What is your target market?

North America (FCC required)
Europe (CE/RoHS required)
Worldwide
Other Regions

Learn More

Sample Request

Unit Sample Price: $--.--

Shipping Note: Sample shipping is typically freight collect. The specific cost will be calculated by the carrier based on your address.

Total Sample Cost: $--.--

Download Product Catalog / Spec Sheet

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Certificate Details

Certificate

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